About Us Smart Caller- Nurse call systems and accessories.

About Us

About Us

About Us Smart Caller- Nurse call systems and accessories

About Us Smart Caller- Nurse call systems and accessories.


Message from the CEO


Smart-Caller is proudly Australian owned and operated delivering Australian designed and manufactured products and plug and play systems to the Australian and New Zealand aged and health care markets. Being Plug and play our systems are easy to install and maintain which is ideal particularly for the export projects. The allied Smart-Caller NZ Ltd company provides a high level of support to the New Zealand customer base.

Established in March 1980 Smart-Caller has since become a provider of one-stop Healthcare communications solutions, providing professional consultation and high quality solutions for Emergency Call Facilities to customers in Nursing Homes, Retirement Villages, Hospitals, Domestic Self Care and Industry. Smart-Caller has an cumulative customer base in excess of 2,000 clients.

Smart-Caller’s associate company, Labtam Pty Ltd look after the company’s volume production of Independent Living Unit nurse call products. The Labtam factory facility has been in operation since 1972 and features modern automated ‘pick-and-place’ (Robotic) production lines. Quality control and compliance to Industry Standards is assured by ROHS ‘Lead free’ manufacturing compliance coupled with its AS/NZS ISO 9001:2000 quality control accreditations. Labtam is also a member of the Australian Industry Defence Network (AIDN) qualifying for design and manufacture of electronic goods for Australian Government and Military applications.

Smart-Caller’s Vision

To build on its enriched 35 years experience by continuing ongoing research and development and to further strengthen its strategic alliances with international companies of similar or technically supportive background in order to further enhance product and system development for world markets. With recent advances in wireless technology and the introduction of IP into the Nurse Call arena Smart Caller has embraced such technologies and developed a whole new range of systems which have enabled us to remain leaders in the Nurse Call and Emergency Call innovative technology. New products such as the IP Blue Line hardwired system and the ISM (Industrial, Scientific and Medical) wireless Nurse call system has clearly been accepted well within the industry.

Paul Long – CEO and Founder

Paul is the CEO and Founder of Smart-Caller. He is ably assisted by his Son Tim (Managing Director) and he is still active as the organisation’s leader, working closely with his management, sales and technical staff to ensure Smart-Caller remains the innovator and leader in emergency communication products and services.

Paul has a long and diverse history in radio engineering, management and communication system design and implementation. His expertise stems from his previous senior management role with a large multinational electronics company followed by his 35 years leadership as the founder of his company, Smart-Caller.

 Smart-Caller Products and Systems

Smart-Caller has a unique position in the industry whereby it offers the choice of telephone, hard-wired and/or wireless products and systems each being Smart-Caller’s own proprietary designs and manufacture. Whether large or small a typical system design will often include a selection of all of those converging technologies to provide overall customer satisfaction with the added benefit of backward compatibility whilst also ensuring future-proofing to accommodate upgrade paths without obsolescence.

Recent strategic alliances with major European and Japanese communication companies has allowed Smart-Caller to ‘fast-track’ the implementation of IT solutions where proven IP, VoIP (SIP) WiFi and similar products and technologies can now play an important role in overall Smart-Caller system designs. The company’s highly developed ‘Winwatch’ nurse-call software program operating within its Industrial quality ‘Smartcom’ solid state computer ensures systems of the highest possible integrity.

The various catalogues and data sheets within this web site will further elaborate on the company’s claims to being a leading supplier of aged and health care products and systems.

Smart Caller Awards

GLOBALS 2011 GLOBALS 2013 OVER 50S 2013